I am left bittery disappointed by the service I have received from Frank (manager) in the service department. Promised warranty repair (both rear alloys have defective finish) not delivered upon and wait times for services/ attempted repair (Tried to fix the rims with a heat gun in the work shop, once they realised it was more involved just flatly refused to do anything further) well beyond communicated (in one case 4 hours). Add to this the nonchalant verging on rude attitude and almost complete lack of communication from Frank regarding issues I raised and I will certainly never return a vehicle for service back to Southern Volkswagen or for that matter make a future purchase. As a family we have purchased 4 new vehicles (2 Touaregs, an Audi TT and a Golf) from the volkswagen group. After this experience it will be the last.