Parcel missing, probably never delivered
The parcel doesn't seem to have ever been delivered. Delivery men always use our porch (not locked but items in there are out of sight) but the message from Yodel says it was left behind the bin. There was no photo sent.
Next day a message from Yodel asked me to contact an email address with various information. So I did, but the email was returned as undeliverable 'invalid mail address, must have a domain part'
Why ask an already frustrated customer to use an invalid email address?
Reply from Yodel by InPost
Hi Anne, I understand that you haven't received your parcel. I apologise for the inconvenience this has caused. We're taking your feedback seriously and will investigate the delivery issue to ensure a smoother experience in the future. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.