Unprofessional cabin crew- do not mind their customers
AMS-BCN VY8310 on Oct 17, 2024.
Cabin crew is nothing but rude and do not have passenger safety in mind. When entering the plane, puser and crew member were enjoying their coffees while laughing and chatting, backs towards passengers coming in. I purposely greeted them in a clear voice ("good afternoon"). Later, (15 minutes before landing) the purser came to see mee, and attacked me for greeting them in this way...Seriously! She was not happy and I had disturbed them in their work... Well, seems her work was to drink coffee and giggle, not greet passengers and check whether they are okay and fit to fly, like ANY OTHER AIRLINE does. The audacity to tell off your customers for greeting you is a new standard for me. Unprecedented.
Reply from Vueling
Hola Annemiek. We are sincerely sorry that your experience was not positive and that the quality standards that we strive so hard to offer have not been met.
We confirm you that this is not our crew's way of proceeding. In this case, if you consider it necessary, you can formalise a complaint through our web chatbot: https://www.vueling.com/en/we-are-vueling/contact?Currency=EUR (select Other matters - File a complaint).
We remain at your disposal through all our customer service channels, including social networks, in case of any other queries. We hope that on your next flight we can live up to your expectations.
Greetings, Mario.