I assume Aviva owns Aviva zero
I assume Aviva owns Aviva zero. I'm with Aviva zero.
My renewal is coming up in a few weeks. I do online comparisons and can get it cheaper so I think I will ring up and ask if they will price match.
Ringing Aviva zero , i get put through to a lazy woman, doesn't even bother looking at her screen and just lies all the way through the phone call about how the renewal is the cheapest they can do and how they don't price match etc.
She then says " that's why your premium has gone up" got cha, my premium went down. My renewal was cheaper. That's why I know your staff was a lying sack of s....
Not good at all. I was happy with Aviva zero until this woman.
Not happy at all. You need to get your customer service staff in check. This woman will cost you business in the future with her bad attitude.
Reply from Aviva
Hi there, thanks for letting us know about this, it's definitely not what we'd expect from our service.
Aviva Zero is primarily an online product and renewals will be serviced online and not over the phone.
If there's anything we can do to help further with your renewal, please do reach out with your details, using the methods below.
If you need to contact us, you can find us on Facebook or Twitter at @AvivaUK. You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/ if you do not wish to use social media.
Aviva Social Team