Déçu
Hello, Unfortunately, I cannot give a satisfactory rating. My reservation from September 18 to 21 was cut off from the first night, for which we had to find an emergency solution in another gîte for 3 people (not easy) and pay an additional cost. In addition, I was not reimbursed for the night that was taken away from us and I have had no news from Booking, from you...
Reply from Bungalow.Net
Dear Guest,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience you experienced during your recent reservation. We understand how frustrating it must have been to find an alternative solution on short notice.
Please note that we did offer you the option for relocation or rebooking to another park, and we regret if this did not meet your needs. We are committed to ensuring our guests have a positive experience, and we appreciate your feedback as it helps us improve our services.
If you have further questions or require assistance, please feel free to contact our customer service team directly. We are here to help.
Thank you for your understanding.
Kind regards,
Bungalow.Net Team