I completely Identified myself and then…
I completely Identified myself and then they asked for another form of ID which it doesn’t say anywhere that you need 2 forms of ID I just feel like they want to make it more difficult on you. I’m not the only one with this issue. They are asking for too much information and it’s a scam for my info I want this reported and want my money they are clearly doing this to other people and it’s making it way to stressful.. Fortunecoins knows what they are doing and that’s try to make it as difficult as possible to cashout
Reply from Fortune Coins Casino
Hello Jenna,
Thank you for your feedback. We appreciate your patience during the verification process. This process can take time to review and authenticate, and sometimes we may need to ask for additional information or clarification to meet regulatory requirements. We apologize for any inconvenience this may have caused and appreciate your understanding in this matter.
We value the privacy and protection of our customers' information. The verification process allows us to confirm your identity and establish trust; This, in turn, will enhance your experience with Fortune Coins and its features. As a result, we will be able to offer you more as a customer while ensuring the safety of your gameplay and our platform. We understand that you feel our process is too demanding, but we assure you that our intention is not to make cashing out difficult. These measures are in place to comply with strict regulations and to protect both our players and our platform. If you have specific concerns about your verification process, please contact our customer support team at support@fortunecoins.com. We will do our best to assist you with the specific issues you are facing with your documents and provide a clearer explanation of our requirements. We appreciate your feedback as it helps us improve our services. Thank you for bringing this to our attention.