Review of Mastermind.com


Rated 5 out of 5 stars

I really felt good listening to Dean

I really felt good listening to Dean in the trainings, I first signed up for Mastermind Feb 2024 and never got to use it because unfortunately My husband fell from a roof and got a TBI and was hospitalized for 4 months before he could return home. He was continuing to improve and I got the message about The Game has changed and decided to listen in on the sessions. I was so encouraged that I decided to Join the Mastermind Academy, I believed Dean. Within the next week my husband health took a turn and I found out He has a cancerous mass on his kidney, I was devastated because he had came through very scary times and was getting better. At that point I was not thinking about anything but finding out what the Dr was going to do about it. So when I figured out I could not concentrate on any thing else including Mastermind!! I sent an email to say I had to cancel but never heard anything , all of this happening when trying to help my husband. So I paid on payment plan and paid $1417.00 and now they are saying I only get half back?? I had already paid 423 in Feb and never got to use it and now another $708 dollars of my money? They are saying it wasn't within 14 days but I was and still is distraught and never even think this would happen being I never got to even use it!! This is more than following a rule but more of a humanitarian issue!! Did it cost them 700 dollars for me to sign up and not even used what I paid for? Dean you appeared to be caring and trustworthy, I know you don't need my money but I need it back!!!! I don't feel this is my fault.

I'm here to give an update on my compliant, I have been heard and this issue has been resolved!!!! I do still believe in Mastermind Academy but this has not been the year for me to get the training to launch my business because of my unfortunate situations.

June 15, 2024
Unprompted review

Reply from Mastermind.com

Dear Cathy,

First and foremost, We want to extend our deepest apologies for the incredibly difficult year you’ve had, and we are truly sorry for any inconvenience this situation may have caused. We cannot begin to imagine the emotional and physical toll it has taken on you and your family as you’ve navigated your husband’s health challenges. Please know that our hearts go out to you during this unimaginable time.

We are beyond happy to hear that our team was able to resolve the issue and that you have felt heard! The strength you’ve shown through all of this is nothing short of remarkable, and we are so grateful that you took the time to update us despite all you've been facing. Your faith in us, especially during such a challenging time, speaks volumes. We are holding you and your husband in our thoughts, and prayers!

When the time is right, we’ll be here for you—ready to support you in launching your business and achieving your dreams. Please know that we are always thinking of you and your family. If there’s anything more we can do to assist, whether now or in the future, don’t hesitate to reach out. You are part of our Mastermind family, Cathy, and we are sending you and your husband strength and love as you navigate through this challenging time. We’re with you, always.

With immense gratitude and care,
The Mastermind Team

Advertisement