Hi Marg,

Thank you for taking the time to leave us a review; we do appreciate it.

Please accept my apologies for the issues you faced with your order. This is certainly not the experience we expect our customers to have.

I would like to investigate this further with the hope of resolving it for you, however, I have been unable to locate your Sales Order with the information you have provided.

Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you.

Kind Regards,
Dyann