Cannot get paid
Won 2 weeks ago on 9/9 and 9/10/24 and still have received payment, tho I have emailed and chatted several times. They always state I will get a response within 48 hours. I don’t have this issue with the other casinos except McLuck. Very disappointed with McLuck even tho at one time they were my favorite site.
Reply from Mcluck
Hi Selina,
Thank you for reaching out and sharing your experience. We're sorry to hear about the delay in your redemption and the frustration this has caused.
While we aim to resolve all inquiries within 48 hours, we understand this has not been your experience, and for that, we sincerely apologize.
Please know we are working diligently to address this issue and appreciate your patience.
Should you have any other questions or concerns, please don't hesitate to contact our Customer Support Team via support@mcluck.com. We are more than willing to respond to you with any inquiries you may have.
Keep your McLucky days coming!
Regards,
The McLuck Team