Hi Chris – thanks for leaving us a review about your experience. We’re sorry to hear it didn’t meet your expectations. We’ve tried to contact you to discuss. Looking into your order, we can see that it was placed after the daily cut-off for next day delivery in your area. Our patient-facing online ordering stage always shows live expected delivery times – this will have been visible to you when you scheduled your delivery and selected your delivery option. We’d be happy to chat further if you’d like to contact our team on 020 8191 9444.