Roomlala protects scammers
I rented a nice room. But the landlord scammed me and refused to give back my security deposit. I wrote Roomlala support, they said they can't do anything about the deposit but they will ban the landlord from the website.
But the landlord was able to just create a new account and continue to rent his room. I reported it again but roomlala is not doing anything about it. So they just let scummy landlords be on their website with their full knowledge and won't do enough to protect renters
Update after answer from roomlala: The landlord is still on your website, you didn't delete his new profile
Reply from Roomlala
Hello,
We are very sorry that you have had a bad experience with one of our hosts.
In addition, we would like to point out to all our guests that when you are asked to pay a security deposit, it is important that the amount of the deposit is specified in a rental contract, which also sets out the conditions under which the deposit will be returned.
We also warn all renters never to pay any money to an accommodation provider who asks you to do so off-site before your arrival and without signing a contract, as we have no control over off-site transactions.
If all these conditions are met, and the host refuses to return the deposit, you can take legal action against them.
As far as the host in question is concerned, his account was indeed deleted after your warning.
Regards,
The Roomlala Support Team