Review of Baked by Steph


Rated 1 out of 5 stars

Stale

Was extremely excited to try these for my partners birthday which were presented at a table for her 30th birthday in which we all took one piece of the lettering in which I had to review on trustpilot to see whether anybody else had written such a similar review. I can only describe the same experience as Abi whom posted on the 9th June 2023. Possibly a bad batch who knows but the fact that a number of us all stated it tastes stale like and perhaps a bad batch? Mine were bought through Selfridges who no surprise had no interest in resolving the matter.

Steph if you happen to read this I can provide the batch code which is 24180-1.

September 9, 2024
Unprompted review

Reply from Baked by Steph

Hi Abh,

I’m so sorry to hear that you were unhappy with your box of cookies and I’m especially sorry to hear that the store you purchased them from were unhelpful. We have a happiness guaranteed policy for everything ordered directly from our website. I’d love to have the chance to make this right. Please could you email info@bakedbysteph.co.uk so that we can get this sorted for you?

Steph x

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