Sent a product that had already been opened
Ordered Apple AirPods Pro (Gen 2) online. Delivery via Waitrose Click & Collect. My order was ready for collection the following day.
To my dismay I had been sent a product that had already been opened. Both seals were torn.
They’d also shipped my order in a Jiffy bag? Subsequently the packaging had been squashed on one side during transit.
Complete waste of time. Wasted journey to Waitrose. Initiated a return from the car park and immediately sent it back.
John Lewis appear to be selling customer returns or refurbished items as ‘new’ on their website.
I shall be avoiding in future.
Reply from John Lewis
Hi there, thanks for taking the time to leave us a review. I'm really sorry to hear this, I'll be sure to get this fed back to our warehouse team so they can look into this internally. ^Steph