Ordered 6 items and a month later it still hadn’t shipped. I emailed and never got a response. Emailed a few weeks later and was told it would ship within 1-2 weeks. 3 weeks later I emailed to cancel the order and again, never heard back. Finally I emailed one more time to cancel but had to reach out to my bank to resolve it. Still says the items are in “pre shipment” and never got a response. Unfortunate because I had 2 previous normal orders from this company but see this is very common.