To begin with, I had trouble placing an order due to a problem with the billing module on the site, which kept telling me I was failing the robot-check (I'm not a robot - honest!) But the next day it was working fine again. The products are great and I've had positive experiences with the support team too.
... I've since updated my 4 stars to a 5 star rating. This is due to two factors... my experience with the products is a bit more mature now, and I have been getting on really well with them... enough to become a regular subscriber.
... also, I have had an incredibly positive experience with the support team, who seem to really value their customers and want to engage with them. This is the kind of customer support I didnt think existed any more. Thank you to Elena and the rest of the fourfive customer support team. You are awesome.