The minute we arrived at Airport Van Rental on June 13th, to pick up our pre-booked van, our vacation plans screeched to a halt. There was no one there. We lugged our belongings from our rental car, expecting a quick handover, only to be met with a deserted office and a sinking feeling in my stomach. Then came the email - the one containing crucial locker access instructions, buried in my spam folder! Finally, after wrestling with a rusty key and locating the van, after transferring our luggage from our rental car to this van our relief was short-lived. The engine coughed, sputtered, and died. Two hours crawling around in the hot Las Vegas sun, with a screaming toddler in tow, trying to contact a company that didn't seem to exist, pushed us to the edge. The road side assistance that we had taken did not work either. We called the number on the back if the key for hours and only heard music.Defeated, we piled back into our friend's car, our dream vacation itinerary replaced by the nightmare of scrambling for extra hotel rooms and a looming Airbnb cancellation fee. We ended up booking 3 rooms in Las Vegas for the night, cancelled our Airbnb at the destination and made a Royal mess of the plans for our rest of our vacation. From that day onwards till date I have been trying to contact the manger of this amazing organization but no one responds. DO NOT RENT FROM THIS COMPANY. They appear cheap but they are not worth the hassle.