AVOID!! Got the quote online for my phone and even though my phone was in perfect working order, I had to select the ‘broken’ category as there is a small chip to the screen which has caused an LCD bleed in the screen. (I did this about a week after getting the phone 2 years ago and it doesn’t affect the use at all) but there was nowhere to write exactly what was wrong with my phone, I just selected ‘broken’ and they offered me £105. They received my phone and said because of the bleed they would only be able to offer me £28. I obviously rejected this offer straight away as the phone worked perfectly!! Someone got in touch and changed the offer to £43 or just like that, which I also rejected and then my phone was sent back to me and my phone no longer works! (a local tech company said the motherboard is damaged)… very disappointed, really wish I hadn’t ever sent my phone off to them. If I was you I’d go into a local shop who buy old phones instead.