I sent my old handset off to them and then received an email to say it had been stolen from the packaging in transit. They then said they wouldn’t be able to pay me the full amount because their insurance wouldn’t cover it. They asked for proof of purchase to make the payment, which I sent, and I still haven’t heard anything for around 3 months. They aren’t replying to my emails, and both phone numbers online do not connect - I would avoid.