Review of selfridges


Rated 1 out of 5 stars

Is there a 0!!!

Is there a 0!!!
I purchased a bag and returned it half an hour later to get the refund rejected
They have been going for weeks no response and barely any update
They claim they are investigating, well how could something returned within half an hour show ANY signs of wear
Selfridges are clearly trying to push their damaged goods through sending them to customers and claiming they were returned damaged
Such a cheap strategy for pushing stock
The worst customer experience with no care
This has been causing me anxiety and stress with customer service knowing nothing about service
Never again, such a cheap scam

May 30, 2024
Unprompted review

Reply from selfridges

Hi Joy,

Thank you for your review.

I'm really sorry that you were given no updates in regards to this, it's certainly not the experience we expect for our customers.

We would like to discuss this with you. Please can you send some more details to customerservices@selfridges.com and we’ll be in touch shortly.

Thank you,

Alyssa

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