Driver lazy stated attempt made to collect but wasn't even attempted. Because a collection label he had in vehicle so easy to scan and say tried so now I have to fight parcelforce of Iay add is part of royal mail so it says it all only interested in fleecing money and not providing service you pay for . Ring door evidence will be presented to parcel force that no attempt was made at time they stayed attempt was made Hermes (envri) can be said to be a far superior parcel collection company than parcel force ,will never use parcelforce again I would avoid this company at all costs .