Service faultless. Checkout troublesome.
The service was faultless and the plates arrived quickly and exactly as per order. The website behaved in a very strange way and it took three attempts with PayPal to checkout. For some reason it allowed me to check out without asking for a name and address and then failed on return from PayPal because “the name cannot be left blank” resulting in much backtracking to find and fix the cause because there were no entry fields to fill in at that point. I eventually gave up, created an account first, and then created a new order.
Reply from Laser Plates
Dear Steve,
Thank you for sharing your feedback with us regarding your recent order. We value your business and appreciate your input.
Firstly, we are pleased to hear that you were satisfied with our service and that your plates arrived on time. We prioritize your satisfaction, and we are glad that we met your expectations in these aspects.
However, we sincerely apologize for the inconvenience you experienced during the checkout process. It is unacceptable that our website glitched, allowing you to proceed without providing your name and address. We understand how frustrating this must have been for you.
To address this issue, we have investigated the technical glitch. Our development team has identified the root cause and implemented a permanent solution. We take your feedback seriously and are committed to improving the user experience on our website.
Once again, we apologize for any inconvenience caused and look forward to serving you better in the future. If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team.
Thank you for choosing Laser Plates. We appreciate your business!
Best regards,
Laser Plates