You need to deliver your stuff a different way than with US couriers
I am not happy with their delivery process so they’ve used FedEx and they’ve used UPS absolutely terrible.
It’s happened to me twice now that they don’t pack the products the way you order them.
Their online status is terrible. It shows that a product with delivered and sometimes it’s delivered for five days late.
Other than that leadership is very well trained. They’re very understanding and they reimburse me for the problems. I haven’t seen the reimbursement because I’m still in the 20% factor mode once I’m out of the box I believe I will be able to use the money that they have credited to my account.
If anyone is offended at the call center, I know it’s not you that does that delivery stuff. It’s just the customer voicing frustration because there’s no one else to voice that frustration to thank you for being a very understanding person. Whoever you are whatever team you are very professional don’t get mad at people when they are swearing or cussing at them Immediately transferred me to a supervisor immediately resolved the situation
Reply from Factor_
Hi William! We are so sorry to learn that your order was not delivered as scheduled! Please know, this is not the experience we want for you and we are here to work with our couriers to fix any issues that may arise in transit! While we understand that hiccups can happen we hope the following order arrives promptly so you can enjoy every meal! We will forward this feedback to our logistics teams and partners, but we would like to hear more. A member of our team will be contacting you shortly to discuss this matter with you.