You make buying tickets terrifying
This is just terrifying. And I’m scared to ever purchase with you in the future. Because of your whole relationship with Ticketmaster. Twice now, we “get” our mobile tickets “delivered” from you. And then we realize right before the game that we don’t have seat numbers!! So both times we’ve had to call customer service while trying to get into the arena—so that customer service can tell us our seat numbers!
My heart can’t take this anymore.
You need to make the process of your partnering with Ticketmaster more seamless and not 11th hour!!
Reply from Vivid Seats
Hey Emily!
Thank you for sharing your experience with us. This is not how we wanted you to feel after purchasing tickets, so we would like to provide some information to help clarify things. We are not affiliated with the ticket provider; we simply work as an intermediary in this case. We sell tickets that come from people who bought them on the primary market, and our job is to facilitate the transaction and transfer of the tickets. Sellers can only transfer tickets using the primary market's official website or app. In this case, what you first received was a confirmation notification via email and on our app, which is why you were not able to see the seat numbers. After that, the tickets were transferred along with instructions on how to access them. We informed you that you needed to accept the ticket transfer via email and then log into the primary market site/app with the order email, and you would have been able to see the tickets with seat numbers and barcodes.
We appreciate you calling so we can assist you with this!