The phone conversation about the topic of taking out private medical insurance was unexpectedly informative and reassuring. The gentleman I spoke with was extremely knowledgeable, very approachable and well-informed. He was able to answer any question I put to him with courtesy, professionalism and efficiency. I learned a lot from him and I could not fault how he dealt with the phone call. I would not hesitate to contact him again if there was anything I was unsure about.