Hi there Graham!

I am so sorry to hear of these difficulties and thank you for bringing this to our attention! I can see you have been in touch with our Customer Service team surrounding this and they are currently working to have this issue resolved for you which is fantastic to hear! I will keep an eye on this to make sure your issue has been resolved, however if there is anything further we can assist with, please do not hesitate to let us know! Thank you so much for your patience while we work to resolve this for you. 😊

Ever
Customer Experience Team