Hello,

We would like to apologize for any trouble you may have been subjected to.

With that said, we were not able to locate you on Kinguin using the information you provided with your review. Therefore, we have to ask you to provide us with your order number or email address - you can simply edit your review and provide it in its text.

Only when having such, we will be able to find the issue you are reporting on our side and provide you with a solution specifically for your problem.

Our Team is looking forward to receiving more data from you, so we are able to solve your issue directly.

Kind regards,
Weronika