Exceptional Customer Service
Back in January 2021, I had purchased 3No Blackout Roller Blinds and was very pleased with the product. However, recently, I experienced a fault with two of the roller blinds where the plastic "Brakes" on one side of blinds had snapped (this part ensures the blind sits firmly flush to the window sill).
I contacted customer service via email and explained the issue. The customer service assistant who responded back, understood exactly the problem and confirmed that she would send out replacement parts at no charge.
This kind of customer service is very rare today and it is for this very reason why I have used/recommended Order Blinds to many friends and family.
Keep up the good work!
Reply from Order Blinds
Hi there,
Thank you kindly for taking the time to leave us feedback!
We're absolutely thrilled to hear about your positive experience with our customer service team and that we could assist with your Blackout Roller Blinds issue. It's great to know that you feel confident recommending us to your friends and family. We truly appreciate your kind words and your support.
Thank you again for your feedback. We will definitely keep up the good work and we look forward to serving you in the future!