Hi Karl,

Thanks for your review.

I'm sorry to read about your recent experience with your hotel.

If you'd like us to investigate the points you've raised, please kindly send your complaint including your booking reference to trustpilotreviews@jet2.com. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gabrielle McNamee
Customer Service Executive Support