The crew who delivered the washing machine were outstanding. They were great as I live up 2 flights of stairs in a very small apartment. But, in spite of that they were so careful and everything was left in perfect order. The washing machine is absolutely brilliant, easy to use and looks stunning, as I chose the black one. I also have a Beko Fridge Freezer in black, so it's a great match and works brilliantly. Great Value!