Hello,

I am very sorry to learn of the experience you have had with your recent DUSK order, please be assured this does not reflect our usual DUSK service.

At DUSK, providing a seamless and exceptional experience for our customers is our top priority. We deeply regret that your recent interaction with our services did not meet your expectations.

Please know that we take your feedback seriously, and we are committed to ensuring a 5 star service next time.

I am glad to see your order has now reached you.

Thank you for your patience.

- Colin