I found the whole experience excellent. From contacting them as an initial query to the actual purchase of our kitten. They always replied to my emails, giving me great advice and support. Any concerns I had I was able to contact them and they put my mind at ease. No question was silly and I felt I could ask them anything. Overall the quality of service and support was amazing. This was our 1st pet and we are so glad we chose BelleayrI would highly recommend them. Even now I am able to contact them whenever I have a query or question. Superb and friendly service.