I wanted to switch an elderly relative from an expensive deal with TalkTalk for services she wasn't using to something that was more appropriate to her needs. TalkTalk were a pain to deal with - rigid processes, no understanding of the practicalities involved with an elderly person with no mobility.

Pop telecom offered a much cheaper deal with a package that fitted her needs. What's more, their service was far, far better that TalkTalk's. Kieran in sales, and particularly Paul in customer service, were excellent. They did everything they said they would, and Paul was particularly attentive, calling several times to ensure that everything went smoothly.

It was truly refreshing to find an organisation that actually DOES customer service, rather than simply paying lip-service to it, and I cannot commend Paul highly enough.