Promised a free filter because of delayed delivery, in writing - on their own customer service chat. Asked to contact them when the product was delivered, then they tell me I can’t have what they promised me in writing. A completely bizarre customer service experience. They also do not honor consumer law, our vaccines broke down after 1 year - and by European law we are then in right of a 2 year extension of the warranty. They tell me this is not the case since the repair was for free ( Doesn’t make sense legally at all ) So they refuse to honor European consumer laws - and even lie to their clients in writing!