Terrible experience when trying to…
Terrible experience when trying to return a faulty battery! They take ages to respond & do nothing but lie about collection dates having you waiting around for couriers that never show up! They also charge you £25+ for sending back & if you don't return in the original packaging it came with they charge you a fortune for that too so you're pretty much paying for a new battery. Just pay the little extra & go to Euro car parts & have the peace of mind of customer service & warranty
Reply from Battery Group
Thank you for taking the time to leave us some feedback.
We are really sorry you have struggled to claim on our warranty.
I have passed this through to my manager and they are currently reviewing the process to make a better user experience.
Thank you for your feedback as we hope to improve and learn from this.
Kind regards
Customer services