Hi Eric,
Thank you for reaching out! The recovery converter is compatible with SATA and IDE drives. It's possible the unit you got was defective, or that there are some technical issues we need to resolve with connecting it to the new device.
Have you reached out to support yet to diagnose the issue?
Email: support@zilkee.com
Phone Support 9am - 5pm CST Call: 785-236-8653
If you can take a video of the error you're seeing and email it to us, that would be very helpful.
If needed we're happy to send a replacement or a refund if it doesn't work. But I think it can probably be resolved by tech support. Thanks