Hi Niamh,

thank you for taking my call earlier.

I want to say again I am sorry your experience in the shop was not what you are normally used to. We value all feedback from our customers and this will be addressed to avoid the same in the future.

As discussed, do let yourself known to me next time so I can assist you with your next purchase.

We look forward to seeing you again.

Helena R
Limerick Store Manager
Soundstore