I have purchased a ticket on the 16th…
I have purchased a ticket on the 16th of December 2023 today is the 30th December 2023 and I haven't received my refund to which Via rail has email me saying my refund was purchased. Can I get my refund before January 1st 2024. There's no customer service number to speak to anyone and no one email me from wanderu saying nothing about my pending refund. Thank you wanderu I have received my refund. Thank u Michael.
Reply from Wanderu
Hi Sharon,
We are sorry to hear you had a negative experience with your trip reservation. While we don’t have a phone-based customer service line, our team is always on standby to address any issues our users encounter via chat at help.wanderu.com or via email at contact@wanderu.com.
Once you reached out to us, the team responded shortly and finalized your refund within the same day. If you need further assistance, please do not hesitate to contact us again!
The Wanderu Team