I lost my father in February of this year after a long and protracted illness where I was his soul carer.
I was his only beneficiary and his executor of his estate.
Very hard thing to do whilst grieving and I thought all his affairs were settled and I could begin to move on with my life.
On November 1st i received a letter from standard life to.say dad had a plan with them which had built up as they'd suspended it 11 years ago. To fill in the mandate and they would pay it out. I duly did so and sent it back promptly.
After 5 follow up phone calls and filling out said mandate and being told numerous times" he's not on the.system!" Or" he died years ago "after explaining it was this.year numerous times it has raked up my grief and left me feel ing quite distressed.
They wrote to me 're dad's annuity and sent me a mandate and I had been told it was in hand.and now I'm told over and.over again he's not on the s system is so hard when you are bereaved!
They tell me the policy number on the letter they sent me isn't a policy number either.!!!!
I just wish they'd please sort this out.
I shouldn't have to chase them and they have made me have to talk about his death over and over again which is so upsetting.
My first Christmas without my dad was always going.To be hard and this Standard Life has to be frank made it worse.
If you'd just paid out money owed instead of me having to chase you I could have done something nice in his memory.
I think.you shouldn't send out letters 're payments.and.then deny all knowledge of them.to.bereaved relatives.