I will never buy a backpack from Osprey again.

The mesh water bottle holder disintegrated after about 8 years of use. Sent Osprey a repair request and received an email back telling me not to send my backpack to the US address contained in the aforementioned email.

The following is what I received and have heard nothing more.

"Repair Order Received
Hi Anthony,

We received your Osprey repair order. Before sending your Osprey product to us, please review the information here.

Please note: Fulfilling our commitment to you is as important to us as ever.
However, we are seeing a temporary impact on our ability to repair and return packs due to repair request volume and global supply chain challenges causing longer shipping times, higher prices and material shortages.

*Canadian Customers: Please do not ship to the US address below. regarding your warranty options."

Based on Osprey's response so far, I have no confidence in what they mean by, "We will contact you soon....."