The parcel was a special tree which…
The parcel was a special tree which took XPD 10 days to deliver. By the time it arrived the box had been torn in half & 3 branches snapped off the tree making it a ruined specimen. We hope the senders manage to claim a full refund for the value of the tree from XDP.
Reply from XDP
Good morning, Trevor,
We sincerely apologise for the unfortunate condition in which your special tree arrived. It is disheartening to hear about the extended delivery time, as well as the damage sustained during transit. This falls well below the standards we aim to uphold.
We strive to provide the best services to our customers, and we apologise for any inconvenience that you may have experienced. If you have any delivery dispute, we kindly suggest to please contact your supplier directly who will advise the next steps.
Once again, we sincerely apologise for the inconvenience this has caused you.
Kind Regards,
XDP