Hello there,

Thank you for taking the time to share your feedback, and we're sorry to hear about your dissatisfaction. We want to assure you that our platform is committed to providing a fair and enjoyable gaming experience for all users.

We understand that it can be frustrating when luck doesn't seem to be on your side, and we want to assure you that our games are designed to be fair and random. The outcomes of spins and bets are determined by random number generators to ensure a fair gaming environment.

Due to this, we've requested further information so that we can take a look into your case.

We're looking forward to hearing back from you!

Kind regards,
Stake