Review of Passenger


Rated 3 out of 5 stars

Not the best quality

I purchased the 'Kinsey Recycled Jacket' from passenger in August but I've only worn it for the last few days on a trip to Scotland. At first I was very impressed but after a day or two I started to notice that the stuffing from the inside was coming through the outer material. I'm noticing a lot that there is bits of fluff all over the jacket. When I try to pull it off gently sometimes bigger bits come out. This is very disappointing because the clothing from passenger is not cheap so I was expecting better quality.
The coat is otherwise very warm but I'm not sure how long it will last if the stuffing keeps coming out. The fit of the jacket is good but at the bottom the coat does stick out a bit which looks a bit funny.
The pocket sizes are good with one inside pocket. The jacket has kept me warm and dry so far.

October 18, 2023

Reply from Passenger

Hey Brodie,

Thanks for taking the time to leave your feedback, we really appreciate it.

I'm really sorry to hear this about your jacket and can completely understand your disappointment. I have just reached out to you via email in the hope we can resolve this for you.

Many Thanks,

Charlotte