Dear Rebecca,

Thank you for taking the time to share your feedback with us, and we are thrilled to hear that our Marine Collagen has helped with your frozen shoulder and that you've experienced relief.

We deeply appreciate your five-star rating for the product's effectiveness, and we are delighted that it has made a positive impact on your well-being.

However, we would like to apologize for the one-star rating in regards to the delivery. We understand that you may have experienced an issue with the delivery, and we want to clarify that we use a third-party delivery service to ship our products to our customers. While we don't have direct control over the delivery process, we take all feedback seriously.

As soon as we learned about the delivery issue, we took immediate action to resend your order to ensure you received it in a timely manner. We hope this resolution provided by our customer service team was satisfactory and that you received your product without any further inconvenience.

Your satisfaction is important to us, and we are committed to continuously improving our service and products. If you have any further questions or feedback, please don't hesitate to reach out to us.

You can also contact us via email at info@weightworld.uk or call us at 0203 322 7970, we are available between 8 am to 6 pm Monday to Friday. We also have a live chat option on our website which you can use to instantly connect with one of our advisors.

Kind regards,
Customer Services