Hi Krista,

Thanks for your review!

We apologize for the poor experience you've had with our merchant and the inconvenience it has caused you. At Groupon, we take the satisfaction of our customers seriously, and we pride ourselves on providing the best level of service and support.

We understand that the travel package you purchased for $1350 was not properly redeemed and the travel agency refused to issue a refund. Our team is currently reviewing your complaint and will follow up with you directly within the next 48 hours to help resolve this issue.

Again, we apologize for any trouble so far and our team is doing their best to provide a speedy resolution for you.

Thank you for your time and patience.

Sincerely,,

Samuel
Groupon Customer Support