FARCICAL
We ordered a super king size oak spindle bed from this company through Dunelm. The support legs for the middle slat were missing. FOUR further attempts have been made to deliver the missing legs but each time the box arrives without them. It seems impossible for anyone at this company to ensure that when the package is sent out, someone has checked that the missing legs are inside. Is there indeed a human at this company?
Reply from Birlea Furniture
We sincerely apologise for the inconvenience you've experienced with your order. This falls below our usual standards of service, and we understand the frustration caused by the missing support legs. Please accept our deepest apologies for this inconvenience.
To resolve this matter promptly, could you kindly provide us with your order number or contact details? Our dedicated team is ready to assist you directly and ensure we rectify this situation to your satisfaction.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.