Review of Scan.com UK


Rated 3 out of 5 stars

Great service, poor report

After my initial enquiry, I was told I would hear back from someone within 2 days. I heard back that afternoon, which was great. I was then told that I would be referred to the place I had selected, Cobalt Gloucester, and would get an appointment within the next 7 days. I received an appointment 2 days later, and received my results within a week.

Cobalt, Gloucester was a great place to have a scan. Everyone was very welcoming and the procedure was explained very carefully to me. I would not hesitate having a scan here again.

However, the doctor contacted me and told me the issues I had BUT did mention (this is why I have only given 3 stars) that the reporting radiologist gave a very vague report. I have since shown the report to another doctor, who has said the same thing. The report did not give any reason as to why I have the issues found, and 'appears to have been written by a less experienced reporting radiologist'.

Booking the scan was incredibly easy. If only the results had been thoroughly reported.

August 10, 2023

Reply from Scan.com UK

Dear Sonya,

Thank you for taking the time to leave us a review; we value your detailed feedback. We work closely with our sites to ensure all reports are of a high standard and we apologise that, in this instance, your report did not meet your expectations. We hope that our team have been able to resolve any outstanding queries for you.

Best wishes,
Scan.com Team