We ordered a super king size spindle bed on 9 June 2023. Delivery was prompt and without problem. The bed is nice. Unfortunately, however, the bed arrived with the two supporting legs (for the middle slat) missing. We subsequently contacted Dunelm and arranged for the missing support legs to be sent. The first attempt failed due to the box being “lost in transit”. The parcel finally arrived on 20 June with the two support legs missing again. In the meantime, we installed the bed and used books to support the middle slats. On 31 July, a third attempt was made to deliver the support legs-this time the entire bed was sent and on delivery we opened the box in front of the delivery men and once again the support legs were missing.
I have made multiple phone calls and sent numerous emails to Dunelm and urged them to speak to the supply company as clearly there is a problem at that factory. It is now nearly 2 months since the first delivery and still the matter isn’t resolved. The bed is being supported by books!! I do not know who I can escalate this to?

UPDATE 31 August 2023: a further attempt was made to deliver the support legs today. An entire new bed was sent. Once again the legs were missing. CRAZY!!! Will now request refund.