CEX buying a mobile from them
Well I will not b buying of this company again. Since day one I've had nothing but issues with the Nokia G50? And there customer service is very poor as long as they get there money there fine. And the way they run there system they come out the winner not the customer cex is a rip off. As long as they make money and the share holders make money they don't care about the average customer. And if they say they do it's a lie. It's over priced and it sure doesn't benefit the customer that's for sure. In my personal opinion I will definitely think twice about buying anything from CEX in the future!
Reply from CeX/WeBuy - United Kingdom
Dear Stuart,
Thank you for your review and I am sorry that you are experiencing problems with the handset.
Upon reviewing our records, I see that you reached out to us approximately 6 months ago, and my colleague sent you an email providing instructions for returns. Post that, we did not receive any further response from your end, leaving us uncertain about whether the issue was resolved or not.
If you are facing any functionality issue with the device which is covered under our warranty policy, please feel free to return it. To begin the process, either bring the product and invoice into our store or send it to our warehouse. We have detailed our returns policy here: https://bityl.co/Blr5
If you encounter any difficulty returning an item, or if you have any questions/concerns/suggestions regarding CeX orders and services, you are welcome to contact us at https://bit.ly/3HfQd24.
Regards,
Nikita