Become stiff after 9 months
I purchased my Simba mattress on the 6th of August 2022, so nearly 12 months ago.
Reason I bought Simba was incredibly good reviews online and a 200 nights trial.
To begin with, there was no issues at all; first month of using was fine, then it become a comfortable mattress. Up until recent month. Not sure how that is possible, but it got from one extreme to another and within the matter of few weeks, it has become really stiff, very uncomfortable to sleep, just awful.
I am very disappointed and feel let down.
Reply from Simba Sleep
Hi Tom
Thank you for sharing your experience with us today. We are sorry to hear that you may be experiencing issues with your Simba mattress.
Faults are rare, but these can sometimes occur. This is why we offer a 10-Year Warranty across our entire mattress range when placing an order on our website.
As we have not received any previous contacted regarding this claim, we have now reached out to you via email to obtain more information and assist you further. We will await your response.
Best Wishes
Team Simba