Good Morning Mr and Mrs Franks,

Thank you for your review.

We are sorry to hear about the issues experienced with your recent purchase, as we are sure you will appreciate this is most definitely not what we wish for our customers.

Certain items come from our approved suppliers and as such for any technical queries liaise directly with them as they are the experts on the products.

We apologise for the inconvenience caused and we appreciate your patience regarding this matter.

Have a lovely rest of your day.

Kind regards,

Jakub
Robert Dyas Customer Care